Back to Blog
team@tinypod.app

Self-Hosting Zammad: Help Desk and Ticketing System

Zammad is a self-hosted help desk system. Email, chat, phone, and social media tickets in one platform with automation.

zammadhelpdeskticketingsupport

What Is Zammad?


Zammad is an open-source help desk and ticketing system. It handles customer support across email, chat, phone, and social media.


Features


  • Email-to-ticket conversion
  • Live chat
  • Phone ticket logging
  • Social media integration (Twitter, Facebook)
  • Knowledge base
  • Ticket automation (triggers and macros)
  • SLA management
  • Reporting and analytics
  • LDAP/SSO integration
  • Full-text search (Elasticsearch)
  • Mobile-friendly

    • Zammad vs Chatwoot vs Zendesk


  • Zammad: Traditional ticketing, most structured
  • Chatwoot: Chat-first, omnichannel
  • Zendesk: Enterprise standard, SaaS, expensive

    • Deployment


    Deploy on TinyPod. Resources: 2 CPU, 2 GB RAM.


    Zammad is the best self-hosted option for traditional help desk ticketing.