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Self-Hosting Chatwoot: Customer Support Platform

Chatwoot is a self-hosted customer support platform. Live chat, email, social media — all conversations in one place.

chatwootcustomer-supportlive-chatbusiness

What Is Chatwoot?


Chatwoot is an open-source customer engagement platform. Manage customer conversations from multiple channels in one inbox.


Why Self-Host Support?


  • Intercom: $39-99/seat/month
  • Zendesk: $19-115/agent/month
  • Freshdesk: $15-79/agent/month
  • Chatwoot self-hosted: Free, unlimited agents

    • Plus: customer conversation data stays on your server.


    Features


    Channels

  • Live chat widget (website)
  • Email
  • WhatsApp
  • Facebook Messenger
  • Instagram
  • Twitter
  • Telegram
  • SMS
  • API

    • Agent Tools

  • Shared inbox
  • Conversation assignment
  • Internal notes
  • Canned responses
  • Labels and filters
  • SLA tracking

    • Automation

  • Auto-assign rules
  • Chatbots
  • Macros
  • Webhooks

    • Reporting

  • Response time metrics
  • Resolution time
  • Agent performance
  • CSAT surveys

    • Deployment


    1. Deploy Chatwoot on TinyPod

    2. Add your website chat widget

    3. Connect email and social channels

    4. Invite support agents

    5. Start handling conversations


    Resources: 2 CPU, 2 GB RAM.